Question 1

WHAT IS THE ENTRANCE POLICY?

Accepted Answer

We welcome everyone regardless of nationality, gender, or religion, as long as they respect each other and our staff.  
 
Searching is a condition of entry to protect your safety and that of others. Full body and bag searches will be conducted before entry is granted. Refusal to comply with these searches may result in denial of entry or eviction without refund or compensation.  
Please note you are NOT permitted to bring the following items into the venue (“Prohibited Items”): illegal substances, legal highs, psychoactive substances, food, any form of liquid (including drinks and perfume), point-and-shoot cameras, bottles, weapons, ammunition, explosives, horns, whistles, drums, fireworks, or any other items that could be used as a weapon or that we believe may cause danger or disruption.  
 
We reserve the right to confiscate any Prohibited Items. Anyone found in possession of such items will be refused entry, ejected from the venue, and may face prosecution. No refunds will be given to customers refused entry due to possession of Prohibited Items.  
Visitors who are visibly intoxicated will be denied entry. In case of a threat, we reserve the right to withhold entry.  
 
Refunds will NOT be issued to visitors denied entry or removed during the event. Management reserves the right to refuse entry.

Question 2

WHAT IS HEARTBEAT'S DRUG POLICY?

Accepted Answer

We operate a strict zero-tolerance drug policy. Anyone found in possession of illegal substances will be refused entry, ejected from the venue, and may face prosecution.

Using or distributing drugs of any kind is illegal and not tolerated in our venues.

Question 3

WHAT FORMS OF ID DO YOU ACCEPT?

Accepted Answer

We only accept valid passports, (inter)national ID cards, or driver’s licenses as identification or proof of age. Copies or photos of these documents will NOT be accepted.

Question 4

ARE THERE ANY PROHIBITED ITEMS I’M NOT ALLOWED TO BRING TO HEARTBEAT PARTIES?

Accepted Answer

Please note you are NOT permitted to bring the following items into the venue: illegal substances, legal highs, psychoactive substances, food, any form of liquid (including drinks and perfume), point-and-shoot cameras, bottles, weapons, ammunition, explosives, horns, whistles, drums, fireworks, or any other items that could be used as a weapon or that may cause danger or disruption.

Question 5

CAN I BRING MY PRESCRIPTION MEDICINE OR MEDICAL EQUIPMENT?

Accepted Answer

Yes, you may bring your medicine or medical equipment. Please explain your situation to security before entering and bring a doctor’s statement if necessary.

Question 6

CAN I BRING MY OWN FOOD AND DRINKS TO HEARTBEAT PARTIES?

Accepted Answer

Visitors are required to purchase food and drinks from our venues. It is NOT allowed to bring and consume your own.

If you have specific dietary requirements due to medical reasons, you may bring your necessary food. In such cases, please bring a doctor’s statement and present it to security at the entrance.